At Ponyo's House Dog Daycare, we are dedicated to respecting your privacy and protecting the personal information of our clients, team members, and visitors to our website. This privacy policy explains how we handle the data you share with us, both online and offline. Please review this document alongside our Terms and Conditions, which are available on our website and booking portal.

Application of This Privacy Policy

This policy governs how Ponyo's House Dog Daycare collects, uses, and protects information in connection with your use of our website. It does not cover any external websites that may be linked to or from our website, including any social media platforms.

For the purposes of data protection laws, Ponyo's House Dog Daycare is the "data controller." This means we are responsible for deciding how your personal data is used and ensuring it is handled in compliance with the law.

How We Collect Your Information

We gather information in two primary ways:

1. Information You Provide to Us:
   We collect personal details directly from you when you:

   • Get in touch with us through our website, phone, email, or other communication channels.

   • Create an account with us to access our services or products.

   • Participate in competitions or promotions via our social media pages.

   • Complete transactions or payments through our website or other payment methods.

   • Opt-in to receive updates or marketing communications from us.

2. Information We Automatically Collect:
   When you interact with our website, certain information is collected automatically, such as:

   • Technical details about your visit, including your IP address, browser type, and pages viewed. This helps us improve your experience and optimize our website’s functionality.

   • Cookies and similar tracking technologies, in line with your browser’s cookie settings, are used to enhance your browsing experience.

How We Use Your Data

The information we collect may be used for several purposes, including:

• Keeping accurate internal records.

• Improving the services and products we offer.

• Sending you promotional content that may interest you.

• Contacting you for feedback or market research to better tailor our services to your needs.

We may process your data for these purposes based on our legitimate business interests. However, you have the right to object to this processing (please see the "Your Rights" section below).

If you create an account with us, the legal basis for processing your data is the necessity to perform a contract with you or to take steps at your request prior to entering into a contract.

Sharing Your Information

We may share your data with the following parties:

• Third-party service providers who assist us with tasks such as payment processing and IT support.

• Government or law enforcement agencies, where required by law.

• Emergency contacts and veterinarians, in the event of an emergency involving your dog.

• Other third parties with your explicit consent.

Data Security Measures

We implement a variety of security measures to ensure your data is protected, including:

• Using encrypted methods to control access to your account.

• Storing data on secure servers.

• Encrypting payment details with SSL technology to safeguard your financial information (you’ll notice a padlock icon or a green bar in your browser when this is active).

In the event of a suspected data breach, we have procedures in place to address it swiftly. If you suspect your data has been compromised, please contact us immediately using the information provided below.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Once the retention period has expired, your data will be securely deleted.

Please note that even after we delete your data, it may be stored in backup or archival systems for legal, tax, or regulatory purposes.

Your Rights Regarding Your Data

You have several rights under data protection laws regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you at any time.

• Correction: You can ask us to update or correct any inaccuracies in your data.

• Deletion: You can request that we delete your personal data from our systems.

• Restriction: You can request that we limit how we process your data.

• Portability: You can request that your data be transferred to another organization.

• Objection: You can object to the processing of your data, particularly where it is used for our legitimate interests.

To ensure that the information we hold is accurate and current, please inform us of any changes to your personal data during the period we hold it.

External Links

Our website may include links to other sites for your convenience. However, we do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Use of Cookies

We may use cookies and similar technologies to enhance your experience on our website. Cookies are small files placed on your device that help us understand how you use our site and allow us to improve our services.

Most browsers accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. For more detailed information about cookies and how to manage them, please visit aboutcookies.org.

Policy Updates

We reserve the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our website, and by continuing to use our website, you agree to the updated terms.

If you have any questions or concerns about this privacy policy, please feel free to contact us at info@ponyoshouse.co.uk.